Shipping Policy

🚚 Shipping Policy – Luxury Goods (KSA)

📦 Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. In case of high order volume, processing may be slightly delayed, and customers will be informed via email.

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🌍 Shipping Locations

We currently offer shipping to:

• Kingdom of Saudi Arabia (KSA)

• Selected international countries (if enabled in store settings)

If your country is not available at checkout, please contact our support team for assistance.

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🚚 Delivery Time

Estimated delivery times are:

• Within KSA: 3 – 7 business days

• International Orders: 7 – 15 business days (depending on location & customs clearance)

Please note that delivery times are estimates and may vary due to courier delays, customs, or unforeseen circumstances.

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💰 Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location

• Order weight & size

• Shipping method selected

We may offer free shipping promotions on selected products or order values.

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📍 Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your shipment status.

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📦 Customs & Import Duties (International Orders)

International customers may be responsible for customs duties, taxes, or import fees imposed by their country. These charges are not included in product or shipping prices.

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⚠️ Shipping Delays

Delays can occur due to:

• High demand periods

• Weather conditions

• Customs clearance

• Courier service delays

We are not responsible for delays caused by third-party shipping carriers.

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❗ Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 3–5 days of delivery. We will work with the courier to resolve the issue as quickly as possible.

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